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Privacy at hoki89 — What We Keep, How We Use It

When you open an account with hoki89, your personal information—from your deposit method through to your withdrawal requests—stays protected under strict data-handling practices.

Data encrypted in transit and at restDANA, OVO, GoPay and QRIS payments verified through your own bankAccount access 24/7 to review and manage your information
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hoki89 Privacy at hoki89 — What We Keep, How We Use It
REACH US ANYTIME

Contact Our Privacy Support Team

Questions about your data, account security or how we handle your personal information? Our support team is available round the clock through multiple channels.

Live Chat Open the chat widget in the bottom-right corner of hoki89 anytime. Our privacy team answers data access requests, account security questions and data-deletion inquiries in real time, 24 hours every day.
Email Support Send detailed privacy requests to our support inbox and receive a response within 24 hours. Include your account username and the specific data or action you're asking about so we can assist quickly.
In-Account Messages Log into your hoki89 lobby, open the Messages or Notifications section, and send a privacy request directly. Our team flags and prioritises these messages for same-day review and response.
HOW WE SAFEGUARD YOU

Data Protection, Cookies and Account Security

Your privacy is built into how hoki89 operates. We encrypt sensitive data, verify deposits through your bank's own security layer, and store account records in secure facilities.

Data Encryption

All personal data transmitted to hoki89 is encrypted using industry-standard HTTPS protocols. Payment information is further protected through tokenisation, so your DANA, OVO, GoPay or QRIS details are never stored in plain text on our servers.

Cookie Management

hoki89 uses session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies help us detect fraud and improve site speed. Disable any category in your browser settings; logout clears all session cookies automatically.

Account Verification

When you deposit via DANA, OVO, GoPay or QRIS, we verify your identity through your bank's own confirmation. Withdrawals trigger a secondary check to confirm your registered account details match the receiving payment method.

Data Retention

We keep account records, transaction history and login logs for as long as your account is active, plus a set period after closure to meet legal obligations. On request, we detail exactly what we hold and the retention timeline for each data type.

Third-Party Access

Your data is never sold to advertisers or other platforms. We share minimal information only with payment processors and fraud-detection partners necessary to complete your transactions and keep your account secure.

Your Privacy Rights

You can request to access, correct, delete or export your personal data anytime via our support channels. We respond to these requests within 14 days. Your rights depend on local law, and we honour all applicable data-protection regulations in your region.

Common Privacy and Data Questions

Players often ask what happens to their details after they sign up, how their payment information is protected, and what rights they have over their own data. Below are the questions we hear most—and the straightforward answers we give.

We collect your name, email, phone number, date of birth and payment method details to verify your identity and process deposits and withdrawals. We also log your IP address, device type and login times to prevent fraud. You control all of this information—request corrections or deletion anytime via our support team.

No. Your payment details are verified through your bank's secure gateway during each transaction. hoki89 receives only a token or reference number, never your actual card or wallet credentials. Your bank remains the source of truth for all payment security.

We retain your account records, transaction history and verification documents for a set period after closure to comply with local regulations and prevent fraud. You can ask our support team for the exact retention timeline for your region. After that period, your data is securely deleted.

Yes. Log into your account, go to Settings or Privacy, and select 'Export My Data' or contact our support team directly. We compile and send you a complete record of your account details, transaction history and personal information within 14 days, in a readable format.

We never sell your personal information. We share minimal data only with payment processors and fraud-prevention partners strictly necessary to complete transactions and protect your account. All partners are bound by confidentiality agreements.

Cookies are small files your browser stores to keep you logged in and remember your preferences. Session cookies are essential for account security; analytics cookies help us improve the site. You can disable non-essential cookies in your browser settings anytime without losing access to the lobby.

Contact our support team via live chat, email or in-account message and request data deletion. We'll confirm your identity, explain any legal retention periods that apply, and delete all non-essential information within 30 days. Some transaction records may be retained by law; we'll explain what and why.

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